SMS Messaging Terms and Conditions

Effective Date: October 24, 2026

1. Program Description

CLRX Pharmacy - Orange offers an optional SMS messaging service to communicate with patients about their prescriptions.

Messages include new prescription notifications, prescription status updates, prescription-ready notifications, refill reminders, and other patient-specific pharmacy communications.

This messaging program does not include advertising, promotional offers, or marketing messages.

2. Enrollment and Consent

Patients enroll by voluntarily providing their mobile phone number and explicitly agreeing to receive prescription-related SMS messages from CLRX Pharmacy - Orange.

Consent may be obtained verbally during a telephone conversation or in person with pharmacy staff.

Pharmacy staff document patient consent in the pharmacy's records.

After enrolling, patients receive a confirmation text identifying CLRX Pharmacy - Orange, with message frequency, rate, HELP and STOP information.

Enrollment is voluntary. Consent to receive SMS messages is not a condition of purchasing medication or receiving pharmacy services.

3. Message Frequency

Message frequency varies depending on prescription activity, refill schedules, and the patient's pharmacy needs.

Messages may be recurring.

4. Messaging Charges

Message and data rates may apply.

CLRX Pharmacy - Orange does not control charges assessed by a patient's wireless carrier.

5. Opt-Out Instructions

Reply STOP to any CLRX Pharmacy - Orange text message to unsubscribe.

After opting out, patients will receive confirmation of their unsubscribe request and will no longer receive messages from the applicable SMS program unless they enroll again. To re-enroll, reply START.

6. Help and Support

Reply HELP to a CLRX Pharmacy - Orange text message for assistance.

Patients may also contact CLRX Pharmacy - Orange directly at 203-553-9830.

Website: https://www.clrxpharmacyorange.com

7. Privacy and Security

CLRX Pharmacy - Orange respects patient privacy and handles health information in accordance with applicable privacy laws, including HIPAA.

Standard SMS messages are not guaranteed to be secure or encrypted. Patients should protect access to their mobile devices.

SMS opt-in consent and mobile phone information will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

For more information, review our Privacy Policy: https://www.clrxpharmacyorange.com/privacy-policy

8. Delivery and Carrier Disclaimer

SMS delivery depends on wireless carrier availability, network conditions, and other technical factors.

CLRX Pharmacy - Orange does not guarantee immediate delivery of text messages.

Carriers are not liable for delayed or undelivered messages.

Patients should contact the pharmacy directly for urgent prescription questions.

9. Changes to These Terms

CLRX Pharmacy - Orange may update these SMS Messaging Terms and Conditions as needed.

Revised terms will be posted on our website.

10. Contact Information